Everything You Need to Know About The S4

Increase your profits by protecting your inventory with S4 tracking devices from 911Safetrack. The S4 is a one of a kind anti-theft device that keeps the vehicles on your lot safe while offering customers an invaluable product. Here are the answers to the most common questions we receive about the S4.

What type of vehicle is the S4 compatible with?
The S4 Tracker can be installed on any type of vehicle that has a battery and a location where the unit will not be exposed to moisture/the elements. Cars, Motorcycles, Work Trucks, Food Trucks, and even RV’s. Plus with the S4 you don’t need to pick just one. You can rotate the device between vehicles with the Cable-Kit-T, which includes cable, fuses, a starter disable relay, and a backup battery with overload protection.

What is required to install the S4?
The package includes everything you need. A full installation kit, the S4 device, and cable.

Do I need to connect to the internet to operate the S4?
No. Each S4 has its own phone number. You just send a text message to the S4 from your mobile phone or smartphone to operate it.

How do I check the location of my vehicle?
Send a text message with your secret 5-digit PIN and the letters “gps” and your S4 will respond to your mobile phone with the time and date, the location, speed, and direction of your vehicle.

How does the S4 prevent others from receiving the vehicle’s location?
In order to request location from the S4, the owner must know the phone number of the S4 and the 5-digit PIN number, then send the correct command. If the owner sends a text message with both exact numbers then the S4 will respond to the owner’s phone – all other attempts will be ignored by the S4.

Does 911SafeTrack have access to see my location?
No. S4 only sends location by text message to the owner’s mobile phone. S4 does not send location information to any website or an Internet server.

How can I ensure that no one else can call the S4?
S4 checks the phone number of an incoming call. The call must be coming from your mobile phone or your pre-authorized Emergency Contact phone for the S4 to answer the call. Only you can change the number of the mobile phone that is stored in the unit.

Does S4 monitor any vehicle information such as engine performance or instrumentation?
No. The S4 does not monitor any vehicle functions and does not have any way to record vehicle information.

Can a hacker cause the S4 to malfunction?
No. S4 has numerous safeguards to protect against hackers:
S4 cellular connection only uses text messages and does not connect to the Internet.
S4 does not have Bluetooth, so there is no way to receive a hacker’s message.
S4 does not have WiFi, so no way to receive a hacker’s message.
S4 does not have a wireless keyfob, so no way to receive a hacker’s message.
S4 can only have its internal program changed by physically plugging a special factory cable into the S4, so there is no way for a hacker to wirelessly change the internal S4 program.
Each S4 has a unique phone number and that number is only provided to the S4 owner when they subscribe to 911SafeTrack Service. No one else has access to that phone number.
The S4 will only operate if it has the SIM card that 911SafeTrack provides from the factory. If a hacker tried to substitute their own SIM card in the S4, the S4 will not function at all.
The S4 owner creates their own 5-digit PIN number and S4 will only listen to a text message if the message has that exact PIN.

What do I do when my S4 sends me an alarm notification?
The alarm notification will include the time, date, location, speed, and direction of the vehicle. If you determine that an emergency is occurring, call your S4. It will speak to you and tell you to press # to call the police. When you press #, the S4 will call the 911 operator closest to the vehicle. When they answer, you can explain the emergency to them.

Would you like some more information on protecting your lot with S4 Trackers? Check our FAQ, or contact us at 877-427-7294 or customersupport@911SafeTrack.com. We would love to hear from you.

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